Support
InterDyn – Remington Consulting values long-term relationships with its clients, and part of that commitment is by providing additional quality services and support after implementation.
We provide support for Microsoft Dynamics GP, Microsoft Dynamics AX, Microsoft Dynamics CRM, as well as integrated Independent Software Vendors (ISVs) for Dynamics. Support can be provided via the following methods:
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To log a support request with InterDyn – Remington Consulting, please access our secure 24/7 Client Support Portal that provides our valued clients with a means to enter and manage their active support cases. (* If this is your first time accessing the Client Support Portal, you must first request access.)
- Client Portal Access: https://eclients.interdynremington.com/default.aspx
- Familiarize yourself with the portal by viewing the Client Portal Overview Demo.
Using our Microsoft Dynamics CRM Client Support Portal will maximize the quality of the response you receive from us. Using the Microsoft Dynamics CRM Workflow capabilities we are able to accelerate the logging, assigning and response time based on your use of the Client Support Portal Case Request form. Once support Cases are logged into Microsoft Dynamics CRM InterDyn – Remington Consulting manages and tracks activities about the Case until resolved.
Our support can also be accessed by e-mailing to Services@InterDynRemington.com and 866.655.4600 x2.
Our support technician standard availability is from 8:00 a.m. to 5:00 p.m. PST. Up to 24×7 coverage available upon request.
Our support team is Microsoft Dynamics Certified and averages over 8 years Microsoft Dynamics experience, and is backed by the highest level Microsoft Dynamics Partner support contract available with Microsoft. This Partner support contract gives us access to senior resources at Microsoft to expedite the resolution of your issue if needed.
You can save on your support costs with InterDyn – Remington Consulting by signing up for a Support Plan. Contact Services@InterDynRemington.com to learn more.
In addition to the support offered by InterDyn – Remington Consulting, clients also have the option to get Microsoft Dynamics support directly from Microsoft. Contact us to learn more about your Microsoft Dynamics options.
If you are not currently a client and would like information about getting Microsoft Dynamics Support, please contact Sales at 866.655.4600 x1 or Solutions@InterDynRemington.com.
